Defining And Analysing Groupwork Social Work Essay Essay Example

Characterizing And Analyzing Groupwork Social Work Essay Paper Gatherings might be characterized from various perspectives, so providing a flat out meaning of a gathering, likewise with a significant part of the hypothesis around bunch work, is amazingly begging to be proven wrong and contestable. Anyway for the purposes of talking groupwork inside a setting of working with youthful individuals we may determine a gathering as a little collection of juvenile individuals. Gathering work may shortsightedly be portrayed as the review and use of the strategies and results experienced when a little gathering meets up. Konopka ( 1963 ) characterizes groupwork as a strategy for cultural work that is used so as to 'help people to increase their cultural activity through intentional gathering encounters, and to get by more usefully with their own, gathering or network issues' . This definition shows a convention inside groupwork of helping people with occupations. Earthy colored gives a modernized and progressively far reaching meaning of gathering work ( 1994, p.8 ) . He expresses that 'groupwork gives a setting wherein people help each other ; it is a technique for helping bunches each piece great as helping people ; and it can empower people and gatherings to influenceand changepersonal, gathering, hierarchical and network issues' ( unique emphasize ) . He proceeds to isolate between 'generally little and neighborhood focused' work and 'large scale, social and political methodologies' inside network work, elucidating that just the previous might be adequately named groupwork. We will compose a custom exposition test on Defining And Analyzing Groupwork Social Work Essay explicitly for you for just $16.38 $13.9/page Request now We will compose a custom paper test on Defining And Analyzing Groupwork Social Work Essay explicitly for you FOR ONLY $16.38 $13.9/page Recruit Writer We will compose a custom exposition test on Defining And Analyzing Groupwork Social Work Essay explicitly for you FOR ONLY $16.38 $13.9/page Recruit Writer Along these lines the capacity of groupwork can be viewed as one which spots highlight on sharing of thoughts, musings, occupations and exercises. Capacities inside Groups Every individual inside a gathering has a capacity to play in the advancement of that gathering to a more prominent or lesser degree. Through perception, anxiety of distinction, cognizance of individual resourcesand solid conveying ( Douglas, 1995 ) , every part may affect bunch strategies and single feelings. Capacities create inside gatherings both through proper task and due to the individual highlights and relational connections that create between individuals. Jobs which create can be useful and back up the gathering and its individuals in achieving its finishes, or can be dangerous and neutralize the general gathering points. People inside the gathering can build up a few capacities and now and again these may battle. For delineation a PTV part who was assigned as leaderfor a particular endeavor, other than played a clownand was attached to pragmatic stiflers. The gulling about prompted an inadequacy of trust from other gathering individuals making a battle with the main capaci ty. As the gathering builds up a fear of four things can be watched: Perception: the way we carry on depends on what we see of ourselves, and what we think about others and their responses to us. Contrasts: by and by and socially produced ; the impacts they have on practices and anxiety. Assets: regularly originating from distinction yet are the start of conceivable force for a gathering and a man. Correspondence: viewed as regular however proficient to numerous boundaries that remain for the most part obscure except if a witting endeavor is gotten to going them: ( Douglas, 1995, p. 80-97 ) A Through strong capacities, gatherings may play a bit in slice bringing down oppression produced remotely to the gathering. Groupwork can be utilized as a vehicle for loaded gatherings to 'help these gatherings alter in the public eye' , and moreover to help society to set towards these gatherings. This can be accomplished by 'singular recovery' in which we can 'help people to set to cultural life and oversee aë†â ¦ strained quality aë†â ¦ expansion affirmation, high inner self regard' , and in 'getting and keeping up work and so on.' . 'Cultural or network restoration' includes 'assisting the general public to hold significant contact' with people and gatherings which are victimized and loaded ( Osei-Hwedie, Mwansa, and Mufune, 1990, p. 188 ) . Preston-Shoot depicts groupwork making a 'feeling of having a place and normal personality' advancing 'the arrangement of connections which encourage basic assignment and impact' , in this way sentiments of detachment and uniqueness with issues of distinction and oppression might be decreased. In addition, the gathering might be urged to use its interior assets to go towards single or gathering 'issue goals' , cut bringing down sentiments of shortcoming, building self meriting, and detering specialist reliance ( Preston-Shoot, 1987, p. 6-28 ) . Smith agrees with this situation of the reasonableness of groupwork, saying 'Gatherings are evident destinations of cooperation and inside them a feeling of association or network with others can be encouraged' ( Smith, 1994, p.111 ) . This 'connectedness' is an important instrument with which to contest bias and oppression, for as Piven and Cloward contend, it is just when we act together that change can get down ( Piven and Cloward, 1993 ) . Choice: Group Work Double Edged Sword? To area that gathering work is non an accurate logical control is something of a modest representation of the truth. As we have seen, it is easy to refute to try and indicate what is implied by a gathering as no supreme definition exists. Correspondingly most, if non all, develops inside gathering work hypothesis can be, and are, challenged. Gatherings are profoundly of import in the lives everything being equal. Johnson and Johnson ( 1975, p1-2 ) territory 'huge numbers of our finishes can be accomplished only with the participation and coordination of others' . Anyway 'the achievement of any gathering relies upon the capacity of its individuals to exchange considerations uninhibitedly and to encounter associated with the life and judgments of the gathering' ( Massallay, 1990 ) . All gatherings inside youngster work have closes, for example a future area of individual businesss. It is of import that present moment and long haul closes are set everything being equal if the gathering is to create and work effectively. These maps are accomplished through the method of driving and the improvement of single capacities inside each gathering. A gathering is supposed to be fruitful in the event that it: 1.A An achieves bunch endeavors 2.A An A keeps up the gathering inside, and ; 3.A An A creates and adjusts to better effectivity. ( Massallay, 1990 ) Groupwork can be utilized as an efficacious apparatus for some, youngster work condition of affairss, non least of which is as a vehicle for contesting oppression both inside gatherings and people. Along these lines, we have seen the outgrowth and improvement of misss issue gatherings and dark youthful individuals s endeavors that offer regular help each piece great as attempting to contest enslavement. However we have seen that through the advancement periods of a gatherings life there are numerous odds for people to create and think abusive conduct inside a gathering. A valuation for hypothetical dread of gathering conduct and activity can help to elucidate single and gathering conduct, and help us to achieve our definitive reason as youngster laborers, that of casual guidance. It is of import non to deal with bunch function as a precise logical control with unequivocal answers. In fact a considerable lot of the questionswe must ask ourselves are not well characterized, hence the answersare a best guess, or a benchmark that we can create on and work about. At last, permit us see quickly the authentic setting of gathering work advancement and the goal it has non just inside youngster work, yet society at enormous. As Taylor reminds us 'brief s consideration shows that the cultural groupwork darling of radicalism is the product of the American industrialist worry to grow increasingly complex heading procedures' ( Taylor, 1987, p. 140 ) . Leave us alone cautious to use bunch work to propel popular government and non fall into the snare of using bunch fill in up 'til now another device for progressing cultural control in a free enterprise area. Aâ © Student Youth Work Online 1999-2001 Please ever refer to the essayist of this page. References A ; Recommended Reading Adair, J. ( 1988 ) Effective LeadershipLondon: Pan Barker, L. L. , Cegala, D. J. , Kibler, R. J. furthermore, Wahlers, K. J. Gatherings In ProcessNew Jersey, USA: Prentice-Hall Synthetic bond, T. ( 1986 ) Games for Social and Life SkillsLondon: Hutchinson Brandes, D. furthermore, Phillips, H ( 1977 ) Gamesters HandbookGreat Britain: Stanley Thornes Earthy colored, A. ( 1994 ) Groupwork 3rdEditionGreat Yarmouth: Ashgate Publishing Dearling, A. furthermore, Armstrong, H. ( 1994 ) The New Youth Games BookGreat Britain: Russell House Printing Douglas, T. ( 1983 ) Groups: Understanding Peoples Gathered TogetherLondon: Routledge Douglas, T. ( 1995 ) Survival In Groups: The Basics of Group MembershipBuckingham: Open University Press Dynes, R. ( 1990 ) Creative Games in GroupworkGreat Britain: Winslow Imperativeness Laurel, J. Jones, H. furthermore, Kolody, R. ( 1968 ) 'A hypothetical record for periods of improvement in cultural workgroups' in Bernstein, S. ( Ed. ) Explorations in GroupworkBoston: Boston University School of Social Work Store, K. ( 1977 ) Group Theory for Social WorkersGreat Britain: Pergamon Press Konopka, G. ( 1963 ) Social Group Work: a Helping Process Englewood Cliffs, N.J. : Prentice Hall Parasite, N. also, Wooster, A. D. ( 1986 ) Personal and Social Skills A Practical Approach for the ClassroomGreat Britain: RMEP Massallay, J. L. ( 1990 ) 'Strategies, Techniques and Skills of Youth and Community Work: Community Action and Group Work' Chapter 4. In Osei-Hwedie, K. , Mwansa, L-K. what's more, Mufune, P. ( Eds. ) Young individual and Community Work PracticeZamb

Credit Crunch and Commodities Market Essay Example | Topics and Well Written Essays - 6500 words

Credit Crunch and Commodities Market - Essay Example This issue is influencing world exchange that it is as of now making it hard for banks to give credits to organizations given the noteworthy misfortunes experienced so far as following earlier sub-prime home loan loaning. Following from the reconciliation of capital markets, the credit crunch will prompt a fall in securities exchanges in the US and this might be transmitted through virus to other significant financial exchanges of the world, for example, the U.K, China, Japan, EU, and so forth. Global associations may observer a drop in their stock costs. What's more, the credit crunch may prompt more prominent vacillations in return rates and financing costs and this will imply that global associations need to reexamine their hazard the executives strategies. This prompted a fixing of credit since banks confronted a liquidity issue emerging out of the high pace of defaults on contracts. The supplies of banks and money related establishments started to slide and the Dow Jones encountered a critical fall in focuses as a few enormous monetary organizations in the United States drifted near the precarious edge of chapter 11. Some budgetary organizations got help from the Government while others like Shearson Lehman declared financial insolvency. The emergency in the monetary foundations and the fixing credit likewise had repercussions on the remainder of the economy, bringing about a drop in shopper certainty and buying with the economy sliding into a downturn. 1.1Problem Statement and Research Questions Following the present worldwide budgetary emergency that has made destructions into the worldwide monetary framework and the world economy. The paper hopes to give answers to the accompanying inquiries: How have the emergencies influence product costs in the... As the report proclaims the supplies of banks and money related organizations started to slide and the Dow Jones encountered a huge fall in focuses as a few enormous monetary establishments in the United States drifted near the very edge of chapter 11. Some money related establishments got help from the Government while others like Shearson Lehman declared financial insolvency. The emergency in the budgetary foundations and the fixing credit likewise had repercussions on the remainder of the economy, bringing about a drop in shopper certainty and buying with the economy sliding into a downturn. This examination will analyze the current budgetary emergency brought about by the decrease in the accessibility of credit and the effect of the credit mash on the products advertise. The significant wellspring of information for this examination will be the writing survey, considering the perspectives on specialists on the reasons for the credit crunch and the outcomes that emerge in the wares advertise because of the credit crunch. Notwithstanding this optional information, the essential information utilized in this examination is the value files of various wares as announced by the IMF throughout the years, so as to analyze the progressions that are discernable in the wares advertise because of the credit crunch. Consideration will likewise be on the exercises of some significant banks. The remainder of the paper is composed as follows: section two presents a hypothetical structure where significant terms and speculations identifying with the investigation are examined, it likewis e gives a survey of pertinent writing which empowers the specialist to recognize holes in the writing.

What 5 Factors Determine Your Credit Score

What 5 Factors Determine Your Credit Score What 5 Factors Determine Your Credit Score? What 5 Factors Determine Your Credit Score?If you have a bad credit score, the way to fix it isnt a mystery! Just take a look at these five factors and figure out where you need to improve.Your credit score was important in 2018. And guess what? It’s going to continue being important in 2019. Whether you’re shopping for an online loan, applying  for a credit card, looking to rent an apartment, or even applying for car insurance, your credit score is going to be vital.With so much riding on your creditworthiness, a lousy score is something youre going to want to fix pronto. But it’s not always obvious what the best way to fix your credit score is.That’s because your credit score isn’t based off just one thing. Your credit score is based on the information in your credit reports, which are compiled by the three major credit rating agencies. That information is broken down into five major categories that determine whether your score is great, good, or bad.Once you know a littl e bit more about these five factors are and how you can better manage them, you’ll be on your way to becoming the 2019 Credit Score Champion! Payment history.This is the big one. It’s also the one you were probably already aware of. If you’re not paying your bills, it’s going to reflect poorly on your credit score. At 35 percent, it’s worth over a third of your total score, more than any other single factor.“When trying to improve your score, the number one factor is ensuring that your payments are paid on time and as agreed,” explained Nathalie Noisette, owner of Credit Conversion (@credconversion). “Since payment history accounts for 297.5 points of your score, Id pretty much do whatever it takes to make sure that those payments were in on time.“With that being said, she added, automating payments ensures that your bills are getting paid and you dont run the risk of forgetting to pay. The number one reasons most of my clients dont pay is not because they dont hav e the money, its because they dont have the memory.Automating payments is a good tool. As a precautionary measure, I would also advise setting up alerts. When your bill is due, daily balance updates and even changes to your score are all good alerts to be in the know of.”Amounts owed.The amount of debt you actually owe is the next most important factor, worth a little less than a third of your total score.“The second most important factor used in determining a credit score is how much of your available lines of credit you actually use,” outlined RJ Mansfield (@DebtAssassin1), consumer’s rights advocate and author of  Debt Assassin: A Black Ops Guide to Cleaning Up Your Credit.“This determines thirty percent of your score. You can pay your bills on time forever and still have a poor credit score because you carry too much debt.”Another sub-factor within your amounts owed is your credit utilization ratio. This measures how much of your available credit youre currently usin g. In order to maximize your score, try to keep your open revolving balances under 30 percent of your total credit limit.Length of credit history.If owing too much in debt is a drag on your credit score, surely the smartest move would be to never take on any debt at all, right? Wrong!15 percent of your credit score is determined by the length of your credit history. The longer, the better, which means not having any credit history at all is not a good thing for your score.But this also doesnt mean that you need decades of credit use to have a good score.“A short credit history can be great as long as you’ve made your payments on time,” advised financial coach and author  Karen Ford.It does mean, however, that closing lines of credit isnt always the best choice.“It usually does not make sense to close out credit cards because you want to establish a long credit history,” warned Alissa Todd, financial advisor with The Wealth Consulting Group (@WealthCG).Once youve paid an ol d credit card off, its probably a good idea to keep the card open. This is especially true for older cards that youve had open for a long time.Just make sure that you dont end up using it! Giving in to that temptation and racking up additional debt could end up undoing all your hard work.Credit mix.The last two factors are worth 10 percent each. One of those factors is “credit mix.” So what does that mean?“Credit mix isn’t nearly as weighted as the other factors,” explained Jacob Dayan, CEO of  Community Tax, LLC (@communitytaxllc). “However, if you want to further improve your credit score to earn the lowest interest rates or top credit cards, you’ll want to mix it up with different loans, like auto, home mortgage loans, different types of credit cards, etc.”New credit inquiries.OK, now what’s this one?Well, every time you apply for a personal loan, auto loan, mortgage, or credit card from a traditional lender, the lender will run a credit check on your applicatio n. This results in hard inquiry being listed on your report.Hard inquiries usually ding your score, but the effect wont last that long. Still, why would you risk  any unnecessary  harm to your score? If you dont need credit, dont apply for it.“New credit is a little complicated and requires some further research on your own,” Dayan suggested. “But, the best way to improve it is to only open lines of credit as needed. If you open too many lines of credit within a short time, it can signal that you’re in financial distress and need to borrow money.”Most short-term bad credit loansâ€"like payday loans, title loans, cash advancesâ€"dont result in hard credit inquiries. This is why theyre also known as no credit check loans. But dont be fooled: there are plenty of other reasons to avoid these products.Some bad credit installment loans, meanwhile, will result in a soft inquiry on your credit, but that wont affect your score. You can learn more about the difference between hard a nd soft credit inquiries in this post.But wait, there’s more!It’s not just your actions that can have an effect on your credit score.“If you cosigned a loan or are married and hold a joint credit account, it is important to realize that your credit behavior does affect your joint account holder and vice versa,” warned Todd.Now that you know the five credit  score factors and what you can do to improve them, you’re all set to tackle your credit-related resolutions in the new year. May your credit score reach 2019!(But actually the highest score is 850 so you’ll probably be shooting for something closer to that.)To learn more about credit scores, check out these related posts and articles from OppLoans:A Brief History of Credit ScoresWhat Are the Side Effects of Bad Credit?How to Build Credit When You Have No Credit at AllNo Credit Card? Here Are 6 Ways You Can Still Fix Your Credit ScoreDo you have a question about credit scores youd like us to answer?  Let us know! You c an find us  on  Facebook  and  Twitter.Visit OppLoans on  YouTube  |  Facebook  |  Twitter  |  LinkedIN  |  InstagramContributorsJacob Dayan is the CEO and Co-Founder of  Community Tax, LLC (@communitytaxllc) and  Finance Pal, LLC. He began his career in Wall Street New York at Bear Stearns working in the Financial Analytics and Structured Transactions group. He continued to work in Wall Street until early 2009. When he then left New York and returned to Chicago to be with his family and pursue his lifelong dream  of self-employment. There he co-founded Community Tax, LLC followed by Finance Pal in late 2018.Karen Ford is a Master Financial Coach, Public Speaker, Entrepreneur, and Best- Selling Author. Her #1 Amazon Best Selling Book “Money Matters” is a discovery for many.  In “Money Matters” she provides keys to demolishing debt, shares how to budget correctly, and gives principles in wealth building.RJ Mansfield  (@DebtAssassin1) is a consumer’s rights advocate and aut hor of  Debt Assassin: A Black Ops Guide to Cleaning Up Your Credit.Nathalie Noisette is the Founder of Credit Conversion, a credit counseling, and repair company located in Avon, MA. Credit Conversion uses principles of behavioral change to not only allow clients to improve their score but understand the habits that lend to poor credit. “Through our repair and training, it is our vision to see all of our clients repair and maintain near perfect credit scores.”Alissa Todd is a Wealth Advisor at The Wealth Consulting Group where her team helps clients simplify their financial life and use money to live a life they love. She learns what is most important to you and then creates an implementable action plan to help you pursue financial independence so that you can live your life by design, not default. Alissa grew up in Europe (The Netherlands amp; Ireland) prior to moving to California 10 years ago. Growing up in a bilingual household of English and Japanese, Alissa stays involved in the community by being a board member of the Japanese American Citizens League San Diego chapter. Outside of work, you can catch her on one of many hikes in San Diego, practicing yoga.

The Fairtrade Social Movement as a Mechanism to Reduce Global Inequalities Free Essay Example, 2500 words

Fairtrade is now going mainstream. The charity Oxfam is taking on the might of Starbucks with a new chain of coffee shops under the name Progreso, stocked entirely with fair-trade lattes, cappuccinos, teas, and cakes. Tesco launched an own-label range of fair-trade products, including coffee, chocolate, and fresh fruit. Even Starbucks, long a target for anti-globalization protesters, now does a flourishing line in fair-trade coffees. Cafedirect, which pioneered fair-trade coffee in the UK, is now Britain's sixth-largest coffee brand, and recently launched a sizeable share issue on the open market. However, in financial terms, fair trade remains a niche market, concentrated on an overwhelmingly middle-class consumer base. It seems unlikely that it can break out into a wider market, which is characterized by cost-cutting supermarkets, ruthless competition, and cheap processed food. Moreover, fair trade remains concentrated on a relatively small number of items -- the day when an ethic al shopper can buy a whole week's groceries stamped with the Fairtrade label seems a long way off. In addition, fair-trade coffee is still struggling to throw off an image problem that for many years hinted that consumers would lose in taste what they gained in conscience. However, Harriet Lamb, director of the Fairtrade Foundation, believes these concerns are short shrift. We will write a custom essay sample on The Fairtrade Social Movement as a Mechanism to Reduce Global Inequalities or any topic specifically for you Only $17.96 $11.86/page

Final Project It 284 Handling Difficult Customers - Free Essay Example

Sample details Pages: 5 Words: 1384 Downloads: 2 Date added: 2017/09/19 Category Advertising Essay Type Argumentative essay Did you like this example? Final Project IT 284 Handling Difficult Customers Handling Difficult Customers Vutha Dingman Axia College of University of Phoenix May 9, 2010 IT 284 Consumers are customers that are buyer’s influenced by their children, spouse, and other household members. Each consumer make decisions for certain products or the household may make the decisions together. Customer support really has to cater to wants and needs of the long time customers. Their loyalty can be forgiving if there is a mistake or they may be more likely to complain. Listed are some of the reasons why customers become difficult when communicating technical problems. 1. Wanting a live operator but ending up in an automated telephone loop. 2. Excessive waiting times to be connected to an operator. 3. Representatives rushing callers or even faking a disconnection. 4. Incompetent Representatives, incapable of processing requests effectively. 5. Representative not actively listening to the complaint. 6. Depar tments not communicating with one another. 7. Condescending Representative using technical jargon they don’t understand. . Representatives who sounds bored and disinterested. I will address the complaints: 1) Wanting a live operator but ending up in an automated telephone loop, 2) Incompetent Representatives, incapable of processing requests. 3) Representative not actively listening to the complaint. The support specialist should follow the customer problem resolution and recovery procedures to address the significance of each of concept and overcome challenges that may arise during the resolution process. Consumer emotions The first thing that a customer hears is a message saying, â€Å"Your call is valuable to us. Please hold the line for the next available Representative. † Then†¦. they wait, and wait and wait. Finally after what seems like hours to them, they are connected with you. They are already angry with their situation and are faulting the company, n ow they are really angry about the wait time to get to speak with a live person. They feel that if they were really a valued customer, the wait time would be minimal. Resist the temptation to label the customer as a problem and cut out the negative thoughts. Start the recovery process with an apology after you let them vent. Smile and speak with sincerity, and dont fall into the trap that you’re angry or difficult customer is baiting you with. If you feed into the anger, you will only escalate the problem. Your words, tone, and attitude are should be empathetic. This will deflects and diffuses an angry customer. You want to make sure the customer know you are listening and taking their situation seriously. Now the customer is upset that the Representative couldn’t or didn’t answer their questions and wasted their time. Their expected all the rep to know the particulars about their product without having to put them on hold or transfer the call to someone e lse. If you do need to work with other departments, please inform the customer that you will personally take the matter into your own hands and will need to investigate on the issues. Reassure the customer that you are coordinating the best possible resolution, and if you need to get the assistance achieve it. A great rep always sounds friendly. Customer doesn’t like someone who sounds bored and disinterested at their problem. They want to feel that you are about their issue and are interested in resolving their issue. When you answer a customers call, please smile. Keep a positive attitude and be upbeat, they will be able to hear it in your voice. Ownership When upset or angry about a situation, a two minute wait time can feel like nothing at all, or can feel like forever. A company must learn how to influence the customer feelings about the waiting time. Representative must approach these customers with the mind set of the customer has a right to be angry, even before yo u know the details. Let them vent their feelings, without passing judgment, and only interject when they start to becomes directly abusive towards you. If the customer senses that they are communicating with someone who is incapable, it will create another reason to be frustrated or angry. If you don’t have the power to solve the issue or answer the question, tell the customer that you own the problem. Let them know that you will apply your personal effort to find a solution, even if you need to ask someone else. Sounding bored or disinterest is absolutely preventable! Have your environment arranged in a way so that the telephone conversations are customer oriented, convenient, and efficient. Reduce distractions by tuning out office noise, have paper and pencil handy to take notes when necessary. Be prepared to answer the telephone by having it within easy reach, no more than an arm’s length away. Customer callers do not hear the first two words of the conversati on so when answering the phone use buffer words. You can say something like, â€Å"Thank you for calling . . . ,† or â€Å"Good (morning or afternoon) this is. . . Don’t just say â€Å"hello† and then wait for customers to answer. Self-control When you respond with hostility, or lose your self-control, you are contributing to the escalation of the situation. You have a snide response, and then the customer is even more fired up and ups the abuse. Instead calmly interject with some empathy. Say I understand your frustration with the situation; I want us to move past this so we can fix the problem that you are calling about. Please allow me to help you. † Sometimes the technical problem is in need of more attention because it may impact other customers. You don’t want to seem like you don’t know what you are doing, so acknowledge the individual customer emotion first. Then resolve the technical issue that you can handle and address bigger i ssues as a more multi-department activity. Let your customers know that you are listening and you want to help. Write down notes during the conversation. When the customer is done venting, reiterate the priorities from the customer perspective. Address the emotional and technical aspects of the customer concerns. This will put you in focus on the appropriate issues and reassure the customer that you are concentrating on their priorities. Adaptation Our Country is made up of an increasing number of immigrants and transitional residents. These same immigrants were the founding Fathers of our Country. Maybe the caller is new to the English language and was put on hold for so long, or didn’t know to press a certain number for a Representative. Companies can take these complaints and adjust the systems to address the needs and accommodate multiple languages. Some companies have taken customer service to the next level and are hiring multilingual customer service providers. H aving these systems set can prevent many of the listed complaints from being uttered again. Mistaken customers The customer is not always right, both sides know it, but they still are paying customers. Their wait time was less than a minute, but they wanted a live operator to pick up the call. To deal with these types of customers, we must learn coping and problem-solving skills to deal with our own personal feelings. Reiterate your empathy and continue to acknowledge the customer right to be angry. Takes deep breaths, smile and wait patiently for your turn to speak. Problem customers Problem customers do exist and everyone has to deal with them. They can be high maintenance, scammers, litigious, abusive, criminal or just plain bizarre. When you have one of these on the phone, the best thing to do is ignore the language and behavior and continue to follow the same procedures as with an angry customer. When they have crossed the boundary set by standards, then it is best to let th e customer know that your manager or the law department would be best to handle their situation. In the end, if there has to be compromise from one side of the conversation; let it be from the company. Great service can make customers more comfortable with a company because they do things better for them. Everyone involved wants a fair and fast solution that can be settled simultaneously. If compromising means that you are able to retain customers, then that equals to: business survival. Reference Swartzlander, A. (2004). Chapter 3, 4, 5 in Pearson Education, Inc (Ed. ), Serving Internal and External Customers (pp. 56-75). Prentice Hall. Don’t waste time! Our writers will create an original "Final Project It 284 Handling Difficult Customers" essay for you Create order

The Role and Status of Women in Buddhism and Confucianism...

The role and status of women in any religion in the word is known to be controversial. In Buddhism and Confucianism, women are seen as unequal and some of their belief promotes gender inequality. As outsiders of both main Chinese religions, we wonder how women put up with the gender inequalities. Women go through with the inequalities because they respect their faith and believe deeply in the teachings of Buddha for Buddhism, and Confucius for Confucianism. Much research and also thought has been put together to obtain true status of women in these Chinese religions. Women in these religions are seen as vulnerable of the society, making the treatment of women seem much harsher. Women will always be treated differently than†¦show more content†¦The Buddha was probably concerned about what people would think if women have the same respect and status as men. Male body is sacred, higher and more important/superior than the female body, making the teachers and leaders of Buddhism to be only male monks (Khuankaew). It does not matter if the nun has been ordained for hundred years, they are still considered lower than a newly ordained child monk (Chodron). In Thailand and a few other Theravada Buddhist countries, women are not even allowed to sit beside and touch monks because they believe that women are temptations against the monk’s enlightenment. Women are also not allowed to enter some sacred sites (Khuankaew). These teachings have truly affected how women are viewed and treated. Major and minor decisions are controlled by their parents, husbands and in-laws making them vulnerable, and to be treated unfairly. There is little evidence as to the status of women in Japanese history. According to Chinese descriptions of the Japanese during the Common Era, men and women were equal in society. Although, as the history progressed, the status of women declined. The influence of Confucianism had a major effect on women because the influence of Confucianism meant women were subordinate to men (Lee). Women were treated as menials and slaves. When they were young, they were to obey their father; when they get married, they were to show fidelity andShow MoreRelatedGender Socialization and Gender Roles Essay1184 Words   |  5 PagesGender socialization and gender roles have always existed in society. When analyzing gender roles, they are not always equal or consistent when comparing cultures, however, the expectations of females and males are often times clearly defined with a little to no common area. The Japanese culture is an example of the defined gender roles that change over time. 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Cleopatra Power In Antony And Cleopatra Essay Example For Students

Cleopatra Power In Antony And Cleopatra Essay The representations and interplay of types of power: In Shakespeares famous play Antony and Cleopatra, the powerful are portrayed including their personalities, their reactions to other powerful figures and the interplay of these powers as the characters interact. Antonys Power: Shakespeare uses Rome and Egypt as binary opposites not just to reflect qualities inherent in the two places, but the changes that come upon Antony depending on which place he is in. The changes in Antonys behaviour and power-usage patterns can be seen through Shakespeares constant juxtaposition of the Egyptian and Roman worlds. Antonys behaviour tends to change as in the exotic place that is Egypt Antony is allowed to escape from his Roman self : I will to EgyptIth east my pleasure lies.2. 3.38-40. The word pleasure indicates that Egypt has a sexual appeal to him in the form of Cleopatra. He adores his role as king in Egypt, being the self-indulgent lover of Cleopatra. However in Rome, Antony must attend to his political ambitions, duty to administration, his citizens and soldiers. These are duties he does not wish to be burdened with: Let Rome in Tiber melt and the wide arch / Of the ranged empire fall! Antony describes his feelings while in Egypt as a hyperbole, which reflects how his behaviour becomes irrational. Moving on to Cleopatras Power, it can be seen that she uses her coercive sexual power to entice and manipulate Antonys behaviour and decisions, inevitably ending in the weakening of their relationship. Cleopatra knows her powers of manipulation: I drunk him to bed;/ Then put my tires and mantles on him, whilst I wore his sword Philippan. 2.5.21-23. She makes a mockery of him as he is the Philippan victor that is metaphorically stripped of his sword and therefore his political and sexual power, by a woman. She is described by him in a metaphor, as an enchanting queen which connotes a sense of uncontrolled mesmerisation with a powerful figure. To those removed from the situation, such as Caesar, she is described as a whore and Antonys life with her is full of lascivious wassails demonstrating the wanton behaviour that Cleopatra has almost imposed on Antony. He describes their inversion of sexual roles saying Antony is not more manlike/ Than Cleopatra, nor the queen of Ptolemy/ more womanly than he 1.3. 4-7. Parallel to Cleopatras previous remark, Antony ironically comments after fleeing Actium: O thou vile lady! She has robbed me of my sword, the sword being a symbol of his sexuality and military prowess.